Aggie Grey's Hotel & Bungalows, Apia, Upolu Island
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Mr Alan Grey - Managing Director
Mr Alan Grey, Managing Director, son of the founder Aggie Grey, who has dedicated his professional life to the expansion of tourism in Samoa and to the development of Aggie Grey's Hotel and the new sister property, Aggie Grey's Lagoon, Beach Resort and SpaThis accommodation provider has taken action to address one or more issues (whether environmental, social or cultural) which will contribute positively to the long term viability of the destination and hence their site displays a Caring for the destination rating.
Detailed description of the Caring for the Destination Initiative:
Have a remarkable time in our place! Our central location on the harbour, with easy reach to most of Apia's major tourist attractions, from shopping for curios at the local flea markets to activities for the more adventurous. Enjoy you time also knowing that we operate with our environment, community and culture always at our mind through a wide variety of initiatives.
This rating is an aggregate score for "Caring for Destination" we survey the travellers
The Aggie Grey's Hotel & Bungalows, Apia, Upolu Island has an average rating of 2.31 (out of a possible 3)
Traveller Comments:The Aggie Grey's Hotel & Bungalows, Apia, Upolu Island has an average rating of 2.31 (out of a possible 3)
The scores for each parameter are:
Traveller find the hotel to be "caring for the destination": 2.69
Traveller book this hotel because it was listed as "caring for the destination": 1.92
Traveller find the hotel to be "caring for the destination": 2.69
Traveller book this hotel because it was listed as "caring for the destination": 1.92
"The owner really cared about the local people sh has employed."
Mrs. anke a. - Germany on 06/12/2009
Mrs. anke a. - Germany on 06/12/2009
This rating is an aggregate score for the six parameters we survey (Cleanliness, Check in/Welcome, Service, Charm/Experience, Overall Impression/Value)
The Aggie Grey's Hotel & Bungalows, Apia, Upolu Island has an average rating of 4.25 (out of a possible 5)
Traveller Comments:The Aggie Grey's Hotel & Bungalows, Apia, Upolu Island has an average rating of 4.25 (out of a possible 5)
The scores for each parameter are:
| Cleanliness | 4.42 |
| Check in/Welcome | 4.42 |
| Service | 4.32 |
| Charm/Experience | 4.11 |
| Overall Impression/Value | 4.05 |
"Wealays enjoy Aggie Grey's. We always stay in one of the polynesian bungalows because they are so uniquely polynesian."
Mrs. anke a. - Germany on 06/12/2009
Mrs. anke a. - Germany on 06/12/2009
"Room service mixed up our order several times and it took my call to be transfered to reception to be fixed."
Mrs. Sandra W. - Australia on 05/07/2009
Mrs. Sandra W. - Australia on 05/07/2009
"Aggie Greys is an experience to be had. It has so much character we loved it. we booked the new wing room with ocean view and got it. The pool area is great and so is the pool menu. Having a TV in the room with 12 movie channels was a welcome change after 8 nights without. The hotel even had an elevator! Everyone was friendly and helpful and would recommend at least one night while in Samoa."
Mrs. Megan G. - United States on 28/10/2008
Mrs. Megan G. - United States on 28/10/2008
"A relaxing hospitable stay. Great staff and very helpful."
Mr. stephen b. on 13/10/2008
Mr. stephen b. on 13/10/2008
"A very good hotel in a good location in Apia"
Mr. John G. - New Zealand on 03/08/2008
Mr. John G. - New Zealand on 03/08/2008
"If you would like to experience Samoa in a relaxed environment where everything is done for you, with the comforts of home then this is the place to be. Aggie Grey's is an amazing place that is in the heart of Apia but is set up so that you feel like you are in a remote location. The facilities are great and the staff go above and beyond the usual call of duty. The theme dinners are great and the food and drink options are a plenty. This is the perfect place for those who prefer a resort facility but do not like the cold and uncomfortable feeling of some upper class hotels. I could not reccommend this venue any more. It was AWESOME!"
Mr. Joe M. - Australia on 23/05/2008
Mr. Joe M. - Australia on 23/05/2008
"Our bungalow was impressive and set the mood for our honeymoon and gladly recommend it to all honeymooners. The staff were great from the time we drove up to the hotel to the time we checked out. The location was very handy as it is conveniently located in the heart of Apia which makes it easy to visit attractions around the island.
Thank you for a memorable start to our life together."
Ms. Anna T. - Australia on 05/05/2008
Thank you for a memorable start to our life together."
Ms. Anna T. - Australia on 05/05/2008
"Payment of bill at end was complicated as neither the person nor the manager on duty were aware of the deposit paid even though they had the voucher stapled to their reservation card. Took a while to explain and the manager still did not understand and was a bit gruff. The other staff did understand and eventually processed the bill with the deposit removed. Not the best considering it was 1am in the morning and we were leaving. Suspect Aggie's had not processed the voucher at the start of the week when it was handed over.
Would be useful if Aggie's could provide plate, knife and fork in the room when requested - all other hotels do. I had some fruit in the room and wanted to cut it up, but they wouldn't supply knife and plate as apparently people steal them?
Air-con in the garden fales is good, but noisy as the outdoor unit is attached to the wooden wall of the fale. Most installations I've on wooden houses the outside unit is on the ground to avoid vibration and noise running through the house.
A suggestion for process improvement - in the morning when you go to the dining room the dining room could advise house-cleaning that you are out of your room so they could then go in and complete room clean. Simple.
"
Mr. Bernard J. - New Zealand on 17/12/2007
Would be useful if Aggie's could provide plate, knife and fork in the room when requested - all other hotels do. I had some fruit in the room and wanted to cut it up, but they wouldn't supply knife and plate as apparently people steal them?
Air-con in the garden fales is good, but noisy as the outdoor unit is attached to the wooden wall of the fale. Most installations I've on wooden houses the outside unit is on the ground to avoid vibration and noise running through the house.
A suggestion for process improvement - in the morning when you go to the dining room the dining room could advise house-cleaning that you are out of your room so they could then go in and complete room clean. Simple.
"
Mr. Bernard J. - New Zealand on 17/12/2007
"No comment submitted"
Mr. Dean M. - Australia on 22/06/2007
Mr. Dean M. - Australia on 22/06/2007
"All of the staff were great , polite friendly and helpful made our stay especially plesant"
Ms. Jennifer H. - New Zealand on 23/04/2007
Ms. Jennifer H. - New Zealand on 23/04/2007
"No comment submitted"
Mrs. HO KIM C. - Malaysia on 26/03/2007
Mrs. HO KIM C. - Malaysia on 26/03/2007
"No comment submitted"
Mr. Glen & Sharon J. - Australia on 10/01/2007
Mr. Glen & Sharon J. - Australia on 10/01/2007
"We loved it! Not a gourmet food destination though; the 'casual dining' menu good value compared to 'dinner' or buffet choices.People were fantastic.We will come back one day soon.
Cocktails were stupid prices (high)."
Mr. Brian S. - New Zealand on 30/06/2006
Cocktails were stupid prices (high)."
Mr. Brian S. - New Zealand on 30/06/2006
