Hotel Millenia, Apia, Upolu Island

"Very friendly and helpful staff. Would suggest that after experiencing 2 evacuations during our stay that perhaps consideration be given to displaying information for evacuation in each room. Also noted that there were no smoke alarms in our room.
Would be only too happy to stay again."
Mrs. Jeanette G. - New Zealand on 12/10/2009

"The only written advice in the room concerned the pool. Some more written information would have been helpful. (Phone, laundry service, local amenities). When we checked in our room was short on towels, lacked a remote for the TV and there was no iron to go with the ironing board, but the staff were friendly and quick to put things right. The restaurant and bar were very good as was the pool. We would happily stay here again"
Mrs. Nancy C. - New Zealand on 20/08/2009

"Hotel Millenia is a new resort in Apia - the restaurant and rooms are reasonable and it is a short ride into town."
Mr. Joseph F. - New Zealand on 10/08/2009

"No lock from inside the room and someone opened the room without knocking."
Mr. Alec E. - New Zealand on 23/07/2009

"We were fortunate to enjoy the new wing accomodation at Hotel Millenia with its great view of the harbour and new turtle shaped swimming pool. Although we experienced a pang of concern at check-in when we were told that we were not booked into the hotel. It was all sorted within 1/2 an hour, employee at the desk missed my name which was on their system. Other than that I found the people employed at the hotel were extremely friendly, helpful and made you feel welcome. There were little things in the service provided that needed improvement with a bit of tweaking, but I'm sure that will be sorted out by the time we revisit Samoa in the future. The location was better than the other hotel we have stayed at in Apia, especially within 5 min walk to the old market and main shopping strip. We will definitely go back to this hotel again."
Mrs. Lila V. - Australia on 15/07/2009

"We received unprecedented hospitality at Hotel Millenia, Apia. The day we checked out was the opening of their new wing and as hotel guests we were invited to the opening. We went hoping to experience Samoan culture but were blown away by the welcome we received. The attention from staff was absolutely excellent and friendly. We unexpectedly partook in a feast of celebration that did the Hotel staff proud, but also tourism for Samoa in general."
Mrs. Helen H. - New Zealand on 07/07/2009

"Hi and thanks for the oppurtunity to provide you with feed back on the Hotel Millenia.
We were very dissapointed and feel at very least we should be refunded half the cost of our stay as we had been misled right from the start.
We had booked a self contained unit for 3 days the unit was far from self contained far from finished in fact construction was going on all day.
Listed below is what was wrong with the room
No Tv
No Phone
No Internet access
No oven
No microwave
No pots
No pans
The fridge switched off as soon as you took the key out of the light switch.So any food we put in was warm when we returned and inedabile
The toilet seat was not fixed to the bowl
No restocking of toilet paper my partner made 2 requests at reception with no response in the end i ask one of the tradesman to go find me some which he did
The shower rain out of hotwater after the first 4 minutes so the second person had to have a cold shower.
The whole building reeked of wet enamel paint which after 3 days cause severe eye irritation.
We asked for the room to be serviced but didnt happen until the end of the second day and only one towel was replaced.
my partner did try to get reception to do some thing but nothing happened
At 280 tala a night this was not what we expected.

As we had no self contained facilities we had to eat out we had dinner at there resteraunt twice both times i ordered a tuna salad both time i got the chefs salad which contained meat.
we also had drinks on both occassions and also at the pool the drinks card offer rum and coke and gin and tonic at 8.50 tala however when i challanged the waiter on the price he said the gin was 10.50 i asked to see the card again and pointed out the price the next the barman came out had scribbled out 8.50 and hand written in 10.50 and said there its 10.50 for a hotels that promotes itself as top range the staff need some training in customer services.
Ok lets move on to trying to arrange an airports transfer for 4am on the saturday,we started this process on the thursday and told by the guy on the desk they dont do transport.ok so we tried on the friday in the morning the guy on the desk said yes ill arrange it,checked again with reception at 6pm that night nothing arranged as i was settling the account at the time i was anxious to know that the shuttle had been booked the lady said yes and wanted to charge me 60tala i said no its 50 and ill pay the driver.
So we are down at the foyer 4am no transfer so the security guy made a call and 20minutes latter an unmarked van turns up and takes us to the airport.As soon as we get the driver jumps outs and dissapears as we have to checkin we join the queue keeping an eye out for the driver as we wanted to pay him.Next thing he jumps in the van and takes off just as we are bring processed at the check out counter.
Then today i get a call from Millenia wanting my credit card details to bill me for the transfer,well in veiw of the above i dont intend to pay them.
My points is booked this hotel back in april on the assumption that we would get what was advertised if it wasnt finished i should have been advised and offered alternative accomadation.
I would not recommend the Millenia to anyone and intend emailing them my concerns as ive out lined to you ,also will contact the ministry of tourism and post comments on several trip adviser sites i subscribe to.

Regards
Dave Warwick"
Mr. dave w. - New Zealand on 06/07/2009

"Hotel Millenia is in a good location and the staff were very friendly. Unfortunately during our stay there was a lot of construction work taking place and problems with the sewerage but once the renovations are complete I would definately recommend to stay here in Apia."
Mrs. Dawn T. - New Zealand on 29/06/2009

"All the staff were very pleasant and welcoming, however the room was way below standard. The private balcony did not have a sea view as was stated, in fact we were looking at a building site. The room was dirty, had not seen a duster in months. The kitchen had dirty cups in the sink which was not clean, the fridge was flithy, would not dream of putting food in there. There were no cutlery and no cooking utensils. The tiny wardrobe had no hangers and there was not any drawers or shelves to put your clothes and belongings. Very disappointed.
Checked out next day.

On a positive point the food was very good and value for money and as said the staff were good. However we did have to ask several times for the missing cutlery and hangers."
Mr. Peter H. - United Kingdom on 06/03/2009

"The staff were really helpful and the room (a superior one) was fine. People staying there need to be aware of night clubs on either side, so it is noisy in the later part of the week."
Ms. (Elizabeth) Jane K. - New Zealand on 15/12/2008

"Very friendly and helpful staff. We were in Superior room - which is very comfortable and spacious and has a door onto the balcony. Highly recommended. No swimming pool, so perhaps better for business visitors. TV needs fixing. Broom cupboard outside door needs to be moved as staff start using it at around 7:00am.!

Staff denied there was broadband internet available - but there is an ADSL/Wireless access point in the upstairs sitting room, which worked. May pay to check first, if you need internet access."
Mr. Dave K. - New Zealand on 05/10/2008

"Hotel was very nice and the staff very welcoming. It was very noisy in the evenings being right next door to a club. Very pleased with our choice however."
Mr. Joshua B. - United Kingdom on 19/09/2008

"Had a lovely stay at the Hotel Millenia. Staff were very friendly, and food was excellent. Room was very comfortable, clean and tidy."
Mr. Aaron W. - New Zealand on 31/01/2007

"Very loud bar next door.
Water is turned off during the night. One morning it took several requests to have it turned back on."
Mr. Thomas E. - United States on 26/09/2006

"The room was very noisy due to the 4 air conditioning untis located outside the window. The food was good value and very fresh."
Ms. Alison F. - New Zealand on 11/07/2006

"The booking system via your website worked well, and we enjoyed our stay at the Millenia Hotel. During our first night we had problems with the electricity in our room and we were moved to another room until the power was fixed. When we returned to the original room, we then had problems with the water supply. Soemtimes only the hot water was working, and and other times there was no water at all.
The management of the hotel was attentive to the problems we experienced and arranged for them to be attended to promptly. They gave us a discount in recognition of the inconvenience.
The food was of good quality. We liked the breakfasts which were included in the tariff. We had dinner in the hotel once, and it was excellent.
We found the staff and management very friendly and helpful.
Regards
MJM"
Mr. Michael M. - Tonga on 20/06/2006

"A good place to feel well!
Good breakfast, excellent food quality, the best steaks in Samoa!"
Mr. Guenter M. - Germany on 09/12/2005