Vaisala Hotel, Vaisala, Savaii Island

Address: Northern Coastal Road, Savaii view map

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Vaisala Hotel is located on a beautiful white sandy beach, secluded from the village of Vaisala on the western end of Savaii Island.

All rooms have ocean views with some literally on the beach.

Vaisala Hotel is approximately two hours' drive from Salelologa Wharf, along the North Coastal Road.

Caring For The Customer

The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.

Vaisala Hotel, Vaisala, Savaii Island has an average customer care rating of 4.12 (out of a possible 5). The scores for each parameter are:

Cleanliness4.00
Check in/Welcome4.23
Service4.08
Charm/Experience4.15
Overall Impression/Value4.15

Traveller Feedback

Mr jeffrey p.
- United States
on 21 Feb 2013

This place has the best beach on island..we stayed in a bungalow with ac, fixtures and everything pretty old inside and the hotel could use a facelift but the food and the beach make up for any lacking in that area.

Mrs Patricia C.
- New Zealand
on 30 Jul 2011

Great having tea/coffee making facilities and a fridge in the room.

Ms Kathleen M.
- Australia
on 04 Jan 2011

Checking in at the Vaisala Hotel was ok and the beachfront location was breathtaking but the compliments stop there. There was no hot water but given that we were on Savaii this was acceptable - what was unacceptable was the fact that the water was turned off for most of the day to prevent the locals from using the the rinse off tap after swimming at the beach and so as the toilets were unflushable they filled up with toilet paper and other unmentionables. We were then lied to and told different stories by different staff members in regards to about this. In my friends room someones beard hair was visible on the bathroom wall and there was a dead cochroach on the floor - the cockroach and hair were still there even after the room was cleaned again the next day. The staff at the restaurant had very limited english and couldnt understand my dietary requirements (Vegetarian). Even ordering items straight from the menu still resulted in mistakes. Communication was by far the properties biggest downfall as it was next to immpossible to feel understood by any of the staff. As I have previously worked in hotels and know what standard of customer service one should expect when on holidays and paying for a service I would strongly suggest a customer service course for all staff.

Mr Julien A.
- France
on 13 May 2010

a paradise ....

Mr Phil S.
- New Zealand
on 29 Aug 2009

Felt the meals were a little on the expensive side (especially compared to what we paid at other accommodation) which is why we have gone for happy in overall impression/value. That said, we would/will go back here as it has got to be Samoa's best kept secret, and the beach is fantastic.

Mr Brian Q.
- New Zealand
on 28 Aug 2009

Overall a good experience. Evening meals a bit expensive for what they were, and the dining area could be improved by making it easier to meet with other guests, rather than be PLACED at a table just for you. A beautiful setting for the hotel, and staff friendly

Mr Ronald P.
- New Zealand
on 27 Aug 2009

This was my clients favourite spot. They loved their stay here.

Mr Bruce M.
- New Zealand
on 03 Aug 2009

Accommodation basic but OK. Restaurant meals definitely overpriced. Location fantastic

Mrs Janine M.
- New Zealand
on 26 Jul 2009

A wonderful place - paradise!

Mr Kees L.
- Netherlands
on 21 Jul 2009

Fantastic place.

Mr Bruce & Ruth P.
- New Zealand
on 19 Jul 2009

We had booked the Honeymoon fale. On arrival this was not available as a couple had decided to stay another few days and had been allowed to remain in the fale we had booked. After travelling for 5+ hours this was disappoiinting and although we were given a room to rest in it took a further 3+ hours to finally be told they were not going to move. Compensation was given but after a day of travelling and waiting that was poor service.

Mrs Lindsay F.
- New Zealand
on 18 Jul 2009

This place is PARADISE. I sure hope not too many people discover it, and ruin its beauty.
It has great snorkelling right outside your door. The restaurant and staff are all excellent.
Restaurant are happy to make food to requirement, if asked.
we will definitely be back to Samoa, and will make this our number 1 place to stay at.
We couldn't ask for a more perfect place to stay.
Aircon, fan, ensuite with solarheated powerful hotwater shower.
BLISS

Mr Friedrich D.
- Austria
on 20 Feb 2009

Excellent food. Great beach for swimming. Great ocean view. Building ok. Pleasant rural setting. Not overloaded with tourism.

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